Does the message telling you that updates cannot be retrieved give you any specific information? For example, Error: "LU1803: LiveUpdate failed while getting your updates", or something similar. If so your installation broken in some way and needs repairing. The repair depends on what the message says. Go to www.symantec.com and in the search box near the top of the home page enter the error message Live Update throws up. This will probably show several results mentioning solutions for different Symantec versions of the program. Choose the one that matches your version and follow the instructions. This should fix Live Update.

If the message has no specific information similar to above then it is possible that your computer has been infected by something. Judging by the number of entries about repairing Live Update that there are on the Symantec website it's clear that it is prone to problems which is why I previously suggested it was probably OK to let luall.exe run after the Zone Alarm warning. Looks like I might have been wrong and the original problem caused by malware. The things that do target luall.exe have mostly been around for a while so there's a good chance of finding and eliminating them depending on how long its been since the last successful update. Try running a full scan of your computer manually and see what it comes up with.

luall.exe is a process belonging to the Symantec LiveUpdate utility which keeps your Symantec products up to date. As you have discovered it is needed if LiveUpdate is to work properly. It was probably modified by a previous update from Symantec and so Zone Alarm is flagging that fact. Unfortunately, yet again, this file is targetted by some viruses (see note at end of this message). I'm not aware of any recent virus or malware that target this file so I suspect as long as your Symantec has been kept up to date that all is well and you can OK it in Zone Alarm.

Note: luall.exe is a process which can also be overwritten and modified by some viruses for example the Sober.X virus. If you had this virus and you run your virus update, the modified luall.exe will re-install the virus even if it was removed prior. Just shows you how sneaky some viruses are.

SSAutoRN.exe is definitely part of the Symantec stuff and it checks things on the Internet periodically although Symantec do not say exactly what is does (probably for security reasons). I think it's safe to allow it do what it wants in the interests of the Symantec Security Suite continuing to function efficiently. The variable time for programs opening is a fact of life - Windows just gets pre-occupied doing "housekeeping" sometimes. Unfortunately it can also be a symptom of a virus or other rogue program. I think you are pretty safe in this case.

I think it's just another bit of Symantec's Security Suite that needs to update itself via the Internet. Before you allow it though I'd like to check further and the answers to the following would help me.

• When you say you've denied it so far how long has it been asking for access? If it's only just started recently it is remotely possible that something has got into your computer and is pretending to be part of the Symantec program.
• Does everything else still run OK or have you noticed any programs running more slowly than normal?
• Does Internet Explorer take a long time to load or shutdown?
• Does Zone Alarm give you the name of the file - something.exe or something.dll? If so could you let me know the exact filename please?

The title PC Problems is deliberately a pretty broad one. We invite you to post questions on any subject related to working with or trouble shooting computers and we will do our best to provide you with useful and understandable answers.

As the number and scope of postings grows we expect that several distinct categories of questions will start to emerge. We will create additional boards for these topics and move appropriate questions and answers into them. In this way the forum will evolve and keep it easier to find existing posts in the specific area you are interested in.

Don't forget that you can also use the search feature to look for items relating to your problem.

[none]

Hello Rolyat,
I don't think that the ZoomBrowser EX program has any settings that allow you to alter the colour balance in photographs so I think it's most likely to be a printer problem, rather than a software settings one.

A green colour needs ink from more than one cartridge and it could be due to one or more of the cartridges making green supplying too much ink or equally the other cartridges supplying too little. The most likely causes of this are one or more partially dried up nozzles or one or more faulty cartridges.

If you haven't used the printer for more than a couple of weeks then the green cast may be caused by a partial blockage of some nozzles. Use your Epson Status Monitor program to do a nozzle check, followed by a head cleaning. You may have to repeat this up to 5 or 6 times if the drying out is severe. If after 6 or so attempts the problem hasn't improved or gone away then the next most likely cause is one or more faulty ink cartridges. Genuine Epson cartridges are rarely, if ever faulty. However if you use non-Epson ones they can be of variable quality and you may have got a poor set. It's difficult to decide which colour or colours is responsible for your green cast so I would replace all the cartridges with a new set. If this solves the problem then you could try putting each of the old cartridges back in , one at a time, in turn to see if you can eliminate the suspect ones and re-use any that are OK.

Let us know if none of the above suggestions work and we'll see if we can come up with some more.

Hi Forest,
Now I've had chance to have a good look at your web site I can see what the problem is. You are using a service that provides "URL cloaking" or a similar name. This allows you to "park" your domain name at another web site (usually one with an undesirable or unwanted URL) but still have your preferred domain name showing in the address bar when people visit you. Initially this sounds like a good idea, but unfortunately it results in the problem you have - no search engine ranking.

Your "cloaking" company has created a one page web site consisting of a single frame and pointed your prefered domain name at it. They have then loaded your actual web site, with the uninformative URL, into this frame. This creates the illusion that you are using your prefered URL and hides the other one. Frames in themselves are not very search engine friendly, but when used in this way the net result is that search engines only see a one page web site with no content and a single link to a different web site! The clue to this is that the URL in the address bar stays the same for all the different pages in your site. You can also try clicking on View on the Menu Bar of your browser and then selecting Source. This will show the source script that creates your page and is what a search engine "sees". You will see it is quite short with just references to frames in it and a link to your real web site. Since your real web site refers to a different domain the search engine treats it like a link to another web site and not as part of yours.

At best your site might be indexed by search engines at the non-prefered domain. Unfortunately cloaking is used by spammers to deceive search engines and most search engines have now ruled it a violation of their guidelines. Hence an 'obvious' search does not bring up your site.

Domain parking using cloaking is a cheap and cheerful technique for personal websites and the like. For business use where Search Engine Optimisation is important the only solution is to get proper web hosting for your site.

Hi Forest,
SEO is a complex subject when it comes to getting the highest possible ranking compared with your competitors. However getting a ranking at all is not too difficult. What you have done, assuming you've used photographers, your location and anything else you've tried to search for in you descriptions, keywords and page titles, then its difficult to see from your query what the problem is. Getting listed on search engines does take a while and it's best to only submit once and then be patient. Repeated submission of the same site over a short period of time can be counter productive and result in not getting listed at all.

Assuming you submitted your site to search engines more than a couple of months ago I would need to have a look at your web site before offering any more advice. If you don't want to put your URL on this public forum at this stage then send it to me in a private message.

On the Word menu bar click on:
  View -> Toolbars -> Drawing

This should restore your drawing toolbar at the bottom of the Word window. This setting toggles, so if the toolbar is visible and you click View -> Toolbars -> Drawing it will disappear. If it's not visible then clicking View -> Toolbars -> Drawing will make it re-appear.

[and]

This sounds like a 'hot key' problem that applies to  Acer and Dell (and possibly other makes) laptops. Try the key sequence :
      Ctrl - Alt - Up Arrow
To do this hold down the Ctrl and Alt keys and press Up Arrow. Your screen should return to the correct way up.

If not let us know which make and model of laptop you are using so we can investigate further.

For further information these hot-key sequences also change screen orientation on the above laptops:
   Ctrl - Alt - Left Arrow      --- Rotates screen 270 degrees
   Ctrl - Alt - Down Arrow   --- Rotates scree 180 degrees
   Ctrl - Alt - Right Arrow   --- Rotates screen 90[degrees

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